Safe steps provides 24/7 telephone crisis counselling, referral, information and support for women and children in Victoria. They provide access to interpreters as well as support for Indigenous women, and operate a live chat web service from 9am-9pm, Monday-Friday.

Safe steps is also the central contact point for women’s Refuges in Victoria. If there are no vacancies in Victorian Refuges, safe steps will assist a woman to explore and secure safe alternative interim accommodation options until a Refuge vacancy is available.

Please Note: the crisis line can be busy and there may be a wait before a caller speaks directly to a support worker.