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Disclaimer & site policy

Disclaimer & site policy

Disclaimer & site policy


All the information on this website is for general information purposes only. It should not be considered as legal advice or to replace appropriate counselling, service provision or medical assistance.

General user policy

Welcome to The Lookout website and online community of practice for the Victorian integrated family violence sector. Whether you are a family violence  survivor, worker, advocate, academic, relative or friend of someone experiencing family violence, or simply interested in helping end family violence, we invite you to be a part of our online community.

 A central part of this website is that it features real people’s stories, and we provide advice here knowing that many of our readers are people who are experiencing or who have experienced real violence in their family lives.

We are therefore committed to making all our websites and social media platforms safer spaces.

This means that while we encourage debate and discussion here, we will not tolerate irrelevant, disrespectful, offensive, crude, and hateful comments.

We retain the right to decide which comments will be approved, and also to remove or edit comments that we feel are hurtful, unhelpful or otherwise not consistent with the values of this website.

Comments will not be published if:

  • your comment is off topic
  • your comment doesn’t add to the conversation
  • you attack other commenters
  • your comment is considered by The Lookout moderators to be inappropriate

Please also keep in mind that we don’t have the ability to monitor comments continuously or reply individually by anyone with professional expertise in dealing with personal, relationship or legal issues (like a psychologist, counsellor or lawyer). 

For yours and others safety, we don’t post comments that share urgent, identifying or distressing information.

If you need help or you have experienced violence or sexual assault and require immediate or ongoing assistance, call 1800 RESPECT (1800 737 732), to talk to a counsellor from the National Sexual Assault and Domestic Violence hotline. If you are concerned for your safety or that of someone else, please contact the Police in your state or territory or call 000 for emergency assistance. 

If you see something that does not coincide with our user policy, please email [email protected] or let us know by using the ‘Report a problem’ link.

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Community of Practice user policies

Our policies play an important role in maintaining a positive experience for our online community. Please follow these policies when using The Lookout and taking part in its community of practice and other online services. When we are notified of a potential policy violation, we may review and take action, including limiting or terminating a user’s access to this site.

We may modify these policies so please check back here. Also, when applying our policies, we may make exceptions based on community, educational, or programmatic considerations, or when there are other substantial benefits to The Lookout community and the Victorian family violence sector from not taking action. 

Illegal Activities

Do not use The Lookout to engage in illegal activities or promote dangerous and illegal acts.

Malicious Products

Do not transmit viruses, malware, or any other malicious or destructive code. Do not distribute content that harms or interferes with the operation of the networks, servers, or other infrastructure of The Lookout or others.

Hate Speech

Do not distribute content that promotes hatred or violence towards groups of people based on their race or ethnic origin, religion, disability, gender, age, veteran status, or sexual orientation/gender identity.

Personal and Confidential Information

Do not distribute other people’s personal and confidential information, such as addresses, phone numbers, or account passwords, without their permission.

Account Hijacking

Do not access another user’s account without their permission. Do not use our site for phishing scams.

Child Safety

Do not distribute content that exploits children, such as child pornography (including cartoon child porn) or content that presents children in a sexual manner.


Do not spam, including sending unwanted promotional or commercial content, or unwanted or mass solicitation.

Sexually Explicit Material

Do not distribute content that contains nudity, graphic sex acts, or sexually explicit material. Do not drive traffic to commercial pornography sites.

Your Profile Picture cannot include mature or offensive content. For example, do not use a photo that is a close-up of a person’s buttocks or cleavage.

Harassment and Bullying

Do not harass or bully others. Anyone using The Lookout to harass or bully may have the offending content removed or be permanently banned from the site. Online harassment is also illegal in many places and can have serious offline consequences.


Do not distribute depictions of graphic or gratuitous violence.

Impersonation or Deceptive Behaviour

Do not use our site to impersonate or deceive anyone.

User Profile Name

To help make it easy for people to connect with you, use the name your friends, family or co-workers usually call you when creating a Lookout profile. For example, if your full legal name is Charlotte Jones but you normally use Charlie Jones or CJ, either of those would be acceptable. If you have concerns about using your personal name, consider using the name of your service (with agreement from your organisation’s head or representative) instead.

Reporting Potential Issues

If you encounter content or a user that you believe violates the above policies, please report it to us using the “Report a problem” link (or similarly named link). 

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Links and referrals

An important part of The Lookout's purpose is to provide its users with up to date information about family violence programs and services in Victoria. However, The Lookout does not purport to include every available service. As a site which is informed by the extensive evidence-base on the gendered nature of family violence (and which was commissioned by DHS as a resource to help prevent violence against women), The Lookout reserves the right to not include links or referrals to agencies which do not work from the established evidence-base or which otherwise are incompatible with the aims and objectives of DVRCV and DV Vic. 

We will not knowingly link to sites that misrepresent or falsify data on family and/or gender violence. While we take care to research and verify information before linking to a site or resource, we do not bear any responsibility for false or misleading information provided by other sites.

We reserve the right to exclude or remove links to other sites, programs and resources at our discretion.

Site policy is to include links to resources which are based in Victoria and/or relevant to Victorian users, and which have been produced by not-for-profit and/or Government sponsored agencies or organisations. 

The Lookout follows the guiding principles used for membership/partnership in Domestic Violence Victoria, as well as the DVRCV Service Referral booklet, to make decisions on link inclusion.

Why we link to certain resources

The Lookout provides links to sites of relevance to family violence survivors, practitioners and other workers in Victoria, and primarily those which provide information and resources which help support, inform and empower family violence survivors and/or practitioners and other workers. 

Please note:

  • Links to not-for-profit websites are only provided if the website does not have excessive paid advertising, and only at the discretion of the editorial team
  • Links are provided for reference and the convenience of users only
  • We do not attempt to maintain the accuracy and completeness of information at linked sites
  • While we will make reasonable efforts to ensure information is current, it is ultimately the responsibility of the linked site owners to inform The Lookout team of any changes or updated information. We do not provide any guarantee that information available or accessed from linked sites is accurate, up-to-date or complete
  • Applications for inclusion in linking and referral byProfit organisations and Tender holders must meet the guiding principles, and will be considered by the Editorial Team
  • The decision made in relation to links and referrals is final and no further correspondence will be entered into
  • The Lookout will not advertise on behalf of groups or individuals whose services are for profit (for example, consultants who wish to advertise training). However, if a booklet or resource produced through a tender is particularly useful (and meets the guiding principles), it may be included
  • Linking to any associated goods or services does not represent endorsement by The Lookout

Why we provide deep-links

The Lookout aims to route users quickly to relevant information. Where possible, it generally directs users to a specific resource or resources by deep-linking below the homepage. This offers users many advantages including reducing the number of clicks and time taken to get to resources and providing effective relevant navigation. 

Where possible, The Lookout links directly to resources that are accessible and in one of the following preferred formats: 

  • HTML
  • PDFs
  • multimedia files

We will only link directly to another site’s homepage when the information is relevant or the item is a listing in our Referral Directory.

How you can link to The Lookout

Agencies, organisations or individuals may put links on their websites pointing to The Lookout, provided their intent is consistent with the aims and objectives of DVRCV and DV Vic. 

We advise that all the material on The Lookout, including The Lookout logo and its variants is subject to copyright. Users must not unlawfully use any of our copyright material, or pass off as their own, any content from The Lookout, including the logo and any variants. 

If people wish to republish any material from our website they must obtain our written permission, unless the material is marked otherwise.

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